Refund policy
Refund & Return Policy
Last updated: [Date]
Thank you for shopping with [Store Name]. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.
Returns
We accept returns within [14/30] days of delivery.
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Be in the original packaging, where applicable.
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Include any original tags, accessories, or documentation.
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Be accompanied by your order number or proof of purchase.
Items that do not meet these requirements may not be eligible for a return.
Non-Returnable Items
Certain products may not be eligible for return, including:
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Personalized or customized products.
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Gift cards.
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Clearance or final-sale items.
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Products that have been used, damaged, or altered after delivery.
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[Add any other non-returnable products specific to your store.]
How to Request a Return
To request a return, contact us at [customer service email] within [14/30] days of receiving your order.
Please include:
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Your order number.
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The name of the item you want to return.
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The reason for the return.
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Photos of the product, if applicable.
We will review your request and provide return instructions if your return is approved.
Please do not send an item back without contacting us first.
Return Shipping
Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.
If you received a defective, damaged, or incorrect item, please contact us before returning it. We will review the issue and, where appropriate, provide a replacement, refund, or return-shipping solution.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow [5–10] business days for the refund to appear in your account, depending on your payment provider or bank.
Original shipping charges are [non-refundable / refundable where required by applicable law], unless the return is due to an error on our part, such as sending an incorrect or defective item.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within [48 hours / 7 days] of delivery.
Please provide your order number and photos or videos showing the issue.
We will review the situation and, where appropriate, offer a replacement, exchange, or refund.
Exchanges
We [do/do not] offer direct exchanges.
If exchanges are not available, you may return the eligible item according to this policy and place a new order for the desired product.
Sale and Clearance Items
[Sale/final-sale items are not eligible for returns unless they arrive damaged, defective, or incorrect.]
Late or Missing Refunds
If you have not received your approved refund after the stated processing period:
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Check your bank or payment account.
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Contact your payment provider.
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Contact us at [customer service email] if the refund is still missing.
We will be happy to help investigate the issue.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at [customer service email].
We can only cancel orders that have not yet been processed or shipped. Once an order has been shipped, you may need to follow our standard return procedure.
Changes to This Policy
We reserve the right to update or change this Refund & Return Policy at any time. Any changes will be posted on this page with the updated date.
Contact Us
For questions about returns or refunds, please contact us:
Email: [customer service email]
Store: [Store Name]